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Improve Your Conflict Management Skills
Learn effective conflict management strategies and tools. This course will help you respond confidently and skilfully to conflict, turning challenging situations into opportunities for growth.
Created By Dr Neil Thompson
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Try Personal Plan for freeWhat You'll Learn:
- Explore the various sources of conflict and understand their roots to address them effectively.
- Learn a range of conflict management tools to handle challenging situations with confidence and skill.
- Understand the importance of principled negotiation in resolving conflicts fairly and efficiently.
- Discover the potential benefits of conflict and how it can lead to growth, improvement, and better outcomes.
Requirements
It will be helpful – but not essential – to have completed Neil’s Managing Conflict course before starting this one to build a solid foundation of conflict management skills.
Description
Conflict is an unavoidable part of life, whether in the workplace or in our personal lives. Often, our instinct is to avoid conflict or ignore it, but this approach can make the situation worse. This course is designed to help you develop a more confident and knowledgeable approach to conflict management, equipping you with a higher level of skills to handle these situations effectively.
This course builds on the foundational knowledge introduced in Neil’s earlier Managing Conflict course, taking a deeper dive into the subject. You’ll learn three key principles for conflict management, explore various sources of conflict, and gain valuable tools for addressing conflict constructively. One major focus of the course is principled negotiation, a critical skill in conflict resolution, and you’ll also discover how conflict, when managed well, can lead to positive outcomes.
While conflict situations can be unpleasant and stressful, handling them with skill and confidence can help you navigate even the most challenging moments. By the end of this course, you’ll feel more equipped to approach conflict with confidence and turn difficult situations into opportunities for growth and improvement in both your career and personal life.
Who This Course Is For:
- Anyone looking to improve their conflict management skills and become more confident in resolving difficult situations.
- Professionals who want to handle workplace conflicts effectively and maintain positive working relationships.
- Anyone interested in developing a more proactive approach to conflict, turning challenges into opportunities for growth.
Course content
0. Promo
1. Introduction
2. Module Companion E-book
3. Lesson 1 - Three Principles
4. Lesson 2 - Sources of Conflict
5. Lesson 3 - Conflict Management Tools
6. Lesson 4 - Transactional Analysis
7. Lesson 5 - Principled Negotiation
8. Lesson 6 - The Benefits of Conflict
9. Conclusion
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Instructor
Dr. Neil Thompson is an award-winning author and educator with a wealth of experience in expressing complex ideas clearly and accessibly without oversimplifying them. Known for his clear explanations and calm, patient teaching style, he has earned acclaim both as an online tutor and a conference speaker worldwide.
Based in Wales, Dr. Thompson is an independent professional who also serves as a visiting professor at the Open University and Wrexham University in the UK. His extensive publishing record includes over 200 publications, with more than 40 books, several of which have become bestsellers. His insights have been shared at conferences across the UK, Europe, Asia, North America, and Australia.
Dr. Thompson is a Chartered Manager and a Fellow of the Chartered Management Institute. He is also a Fellow of teh Learned Society of Wales, the Chartered Institute of Personnel and Development, the Higher Education Academy, and the Royal Society of Arts. He is a member of the International Work Group on Death, Dying, and Bereavement. His areas of expertise encompass leadership; well-being; equality and diversity; conflict management; stress; loss, grief, and trauma; and reflective practice. His online Academy offers Chartered Management Institute qualifications in leadership.
As a seasoned speaker, consultant, and facilitator, Dr. Thompson is highly sought after for his expertise in personal and professional development. He is also associated with Vigoroom, an advanced employee wellness platform promoting healthier and more productive workplaces. In association with Vigoroom, he offers an online Centre of Excellence for leaders of all kinds
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